Shipping policy
Thank you for choosing PlayWorldwide. We want to get your games, consoles, and gear to you as quickly and reliably as possible. This page covers how we ship, how long it takes, what it costs, and what to do if anything goes wrong.
1. Shipping methods and estimated delivery times
We offer the following shipping options for orders shipped within the United States:
- Standard Shipping — 3–5 business days
- Expedited Shipping — 2–3 business days
- Express / Overnight Shipping — 1 business day (order by 12pm PT)
Estimated delivery times are calculated from the day your order ships, not the day you place it. Business days are Monday through Friday, excluding US federal holidays.
2. Shipping rates
| Method | Domestic (US) | International |
|---|---|---|
| Standard | Free on orders $35+ / $5.99 under $35 | N/A |
| Expedited | $9.99 | N/A |
| Express | $19.99 | N/A |
Exact shipping costs are calculated and displayed at checkout based on your address, the items in your order, and the shipping method selected.
3. Order processing time
We dispatch most in-stock orders within 24 hours of order placement (Monday–Friday). Orders placed on weekends or holidays are processed the next business day.
Processing time is separate from shipping time. Total time = processing time + shipping time.
Order types and their processing:
- In-stock items — Ship within 1 business day
- Pre-orders — Ship on or before the official release date
- Backordered items — You will be notified by email of the expected dispatch date
4. Shipping destinations
We ship to:
- All 50 US states, Washington D.C., Puerto Rico, and US military APO/FPO addresses
Certain products may be restricted from shipping to specific regions due to age-rating laws, region-locking, or hardware regulations. Restrictions will be shown on the product page where applicable.
5. Order tracking
Once your order ships, you will receive a confirmation email containing your tracking number and a link to track your shipment. You can also view tracking information in your PlayWorldwide account under Orders.
We use the following carriers depending on destination and shipping method:
- USPS (US Standard)
- UPS (US Expedited and Express)
- FedEx (US Express)
6. Address accuracy and changes
You are responsible for providing a complete and accurate shipping address at checkout. We are not able to reroute or change the destination of a package once it has shipped.
If you notice an error in your shipping address, contact us at help@megahj.com within 1 hour of placing your order, and we will do our best to correct it before dispatch.
Orders returned to us due to an incorrect or incomplete address are subject to a re-shipping fee.
7. Shipping restrictions
- PO boxes: Accepted for Standard Shipping only. Express and overnight services require a physical street address.
- Console hardware: Some console hardware (e.g. PlayStation 5, Xbox Series X) may have separate shipping fees or expedited-only options due to size and value. Restrictions will be shown on the product page.
- Hazardous materials: Certain accessories containing lithium batteries cannot be shipped by air to international destinations and will ship by ground only.
- Age-restricted items: Some titles rated M (Mature) or AO require an adult signature on delivery.
8. Pre-orders
When you pre-order a game or console, the full amount is charged at the time of order. Pre-orders are dispatched so that they arrive on or as close as possible to the official release date. If you live outside the US, expect international shipping time to be added to the release date.
You may cancel a pre-order at any time before it ships for a full refund. Once the pre-order ships, our standard return policy applies.
9. International shipping, customs, and duties
Customers outside the United States are responsible for any customs duties, import taxes, or other fees charged by their local government. These charges are not included in your order total at checkout and will be billed by the carrier or customs office upon delivery.
International orders may experience delays during customs clearance. We are unable to estimate these delays in advance.
If a package is refused at customs or returned to us, we will refund the cost of the items minus the shipping cost and any duties already paid.
10. Lost, stolen, or damaged packages
We carefully package every order to arrive safely. In the rare event that something goes wrong:
- Package marked delivered but not received: First, check with neighbors and your local post office, and look around your delivery location. Most "lost" packages turn up within 48 hours. If it does not, contact us at help@playworldwide.com with your order number, and we will open a claim with the carrier.
- Package lost in transit: If tracking has not updated for 7 business days (domestic) or 21 business days (international), contact us and we will investigate.
- Package arrived damaged: Take photos of the packaging and contents before opening if possible. Contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or refund.
Claims for lost or damaged shipments must be made within 30 days of the scheduled delivery date.
11. Holiday and peak-season shipping
During peak shopping periods (Black Friday, Cyber Monday, December holidays, major game-release dates), order processing and carrier transit may take 1–3 additional business days. We recommend placing holiday orders by December 15 for standard shipping and December 20 for expedited shipping to ensure delivery before December 25.
12. Shipping during severe weather or carrier delays
We cannot control delays caused by weather, natural disasters, carrier capacity issues, or other circumstances beyond our control. We will communicate any known delays via email and on this page when possible.
13. Questions about your shipment
For any shipping-related questions, contact our customer service team:
- Email: help@shopplayworldwide.com
We reply within 24 hours to all email inquiries.